Store Policy

Bundles & Bits Store Policy

At Bundles & Bits, we believe in transparency and want you to feel confident and cared for every step of your journey with us. Here’s a clear overview of our store policies.

Customer Care

We’re here to help! If you have any questions or need assistance, please don't hesitate to reach out to us at . We aim to respond to all inquiries promptly.

Our Satisfaction Guarantee & Returns

We stand behind the quality of our plant-powered haircare products and want you to feel confident in your purchase. If you’re not completely satisfied, we offer a 14-day satisfaction guarantee from the date your order is delivered. Because we understand that haircare products need to be experienced to know if they’re the right fit, we accept returns on gently used items within the 14-day window for a refund or exchange.

To start a return or exchange, please contact our customer care team at info@bundlesandbits.com with your order number and reason for return. We’ll guide you through the next steps.

Please note:

  • Original shipping costs are non-refundable
  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
  • Final sale items are not eligible for return
  • Refunds are processed back to the original payment method after the returned item is received and inspected

Your satisfaction is always our priority, and we’re committed to helping you find the right routine for healthier, stronger hair.

Shipping Policy

We're excited for you to receive your Bundles & Bits order! Here’s what you can expect:
  • Processing Time: Orders are typically processed and shipped within 1-3 business days. During peak seasons or high-volume periods, please allow up to 3-5 business days for processing.
  • Shipping Carriers: We partner with trusted carriers, FEDEX, UPS and USPS, to deliver your products safely and efficiently within the United States.
  • Free Shipping: Enjoy FREE shipping on all U.S. orders over $40!
  • Tracking Your Order: Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor the progress of your delivery directly on the carrier's website.
  • International Shipping: At this time, we only ship within the United States. We hope to expand our shipping options in the future!

Damages

We take great care in packaging your products, but occasionally, items can be damaged during transit. If your order arrives damaged or defective, please notify us within 48 hours of delivery. We will happily replace items that are defective or damaged. Please keep all original packing material and take photos of the damaged products and packaging to support your claim. If more than 48 hours have passed since delivery, we may not be able to offer a refund or exchange for damaged items.

Sales Tax

As required by law, we collect sales tax on orders shipped to addresses within the state of Texas.

Privacy & Safety

Bundles & Bits is committed to protecting your personal and billing information. We use industry-standard precautions to secure your data from unauthorized access, use, or disclosure. While no method of transmission over the Internet is 100% secure, we continuously work to safeguard your information. We do not sell, rent, or lease our customer lists to affiliates or unauthorized third parties.

Payment Methods

We accept major credit and debit cards, as well as PayPal, for your convenience. We also offer offline payment options upon request. Your payment information is always handled securely.