Customer Care

We will be happy to assist you! You can reach customer care at info@bundlesandbits.com. 

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Privacy & Safety

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Bundles & Bits takes all possible precautions to secure your personal and billing information from unauthorized access, use or disclosure, however no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the ultimate impenetrability of our security measures. You acknowledge that you provide your personal information at your own risk. We do not sell, rent or lease our customer lists to affiliates or unauthorized third parties.

 

Payment Methods

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Credit / Debit Cards  - PAYPAL - Offline Payments

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Shipping Policy

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​All orders over $30 are eligible for FREE shipping within the United States via UPS or USPS.  Tracking information will be provided once your order ships. 

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Please allow 2-3 business days for product orders to be processed and shipped out.  During times of high volume, please allow up to 5-10 business days for processing and shipping.

 

Sales Tax

 

We are required by law to collect sales tax on orders being shipped from the state of Texas. 

 

Return & Exchange Policy

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Product Orders: Due to the nature of our products, we do not accept returns, exchanges or issue refunds. All of our products are handmade to order just for you. Therefore, please be aware that all sales are final and cannot be exchanged or returned. We ask that you please select your products carefully. Orders are entered into our system the day after you order, and processing begins. If you have received a shipping notification, then your package has already been processed and cannot be cancelled. You will be responsible for any shipping costs in returning your product(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable), less any applied discounts, will be deducted from your refund.

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Damages

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We must receive notification of damaged products within 48 hours of delivery. We only replace items if they are defective or damaged. Products and packaging may shift in transport and this is not considered a damage or defect. If 48 hours have gone by since you have received your item, we cannot offer a refund or exchange for damaged items. For products damaged during shipping, please keep all original packing material and receipt. Please take a photo of the damaged products as documentation to support your claim.

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