Frequently Asked Questions
HOW MUCH NOTICE IS NEEDED FOR ORDERS?
Custom Gift Design Service - each project is carefully curated and assembled with your preferences and specifications in mind. We like to have 3-6 weeks for the design process (including revisions back and forth, and 3 weeks for sourcing and assembly). With that said, these are simply guidelines and we are happy to accommodate rush orders based on availability. A rush charge may apply. Please ask!
Pre-Designed Gift Shop - orders in our online shop typically ship out within 1 to 2 business days. For unusually large orders, the turnaround time is closer to 3 to 5 business days in which case, we will immediately contact you with an ETA.
WHEN AND HOW WILL MY ORDER SHIP?
Bundles & Bits gifts typically ship within 1-2 business days. If you choose expedited shipping, we will ship as soon as possible. Please allow at least one week for delivery. If you need your order on or by a specific date, please email us at email@example.com and we will try our best to make it happen!
We ship via UPS Ground or USPS Priority Mail. Delivery fees vary by location. Currently, we only ship within the United States. If you are looking to ship outside of the United States, please contact us for a custom quote.
HOW MUCH DO YOU CHARGE FOR SHIPPING?
Shipping is calculated based on size and weight of the shipping container and contents. Depending on the size and dollar value of the order, purchasing insurance on the shipment may be required.
CAN I SHIP TO MULTIPLE ADDRESSES?
At this time, if you would like to send gifts to different recipients, you will need to create a separate purchase for each recipient. If you would like to send several gifts to different recipients, please feel free to contact us at firstname.lastname@example.org and we would be happy to process your order for you! We are happy to accommodate special requests and make your planning as stress-free as possible!
CAN I CUSTOMIZE MY GIFT?
Absolutely! Want to create a one-of-a-kind gift, swap out an item or hit a certain price point? Send us a note at email@example.com to get started.
CAN I ADD A PERSONALIZED NOTE?
Of course! Our standard notecard can be included with a handwritten message or we can even include it blank with your gift if you prefer to write your own message. Please specify your personal note or sentiment at checkout. You can find this area under your product items on the shopping cart page - just click on the link "Click to Add Personal Note". You can always email us at firstname.lastname@example.org to add any notes to your order.
DO YOU HAVE ORDER MINIMUMS?
Custom Gift Design Service - we do have order minimums, which vary based upon gift type (i.e. client appreciation, workshop, bridal party, etc.). We require a 5% deposit of the total bill to start the design process. This amount reserves your gifting date and acts as a deposit towards your final bill. We ask that each order be confirmed and paid at least 21 days prior to your gifting delivery date. Inquire here.
Pre-Designed Gift Shop - there are no set minimums to order. However, for orders over 10 boxes, we ask that you contact us at email@example.com for a custom shipping quote. We want to make sure your gifts arrive at your destination in the most efficient and cost effective way possible.
HOW WILL MY GIFTS BE PACKAGED AND WRAPPED?
All of our gifts are packaged in a premium white gift box and tied with ribbon and/or seasonal accents. If you are looking for something different in terms of packaging, please get in touch with us via our contact tab and let’s talk details!
I MAKE / REPRESENT SOMETHING THAT WOULD BE A PERFECT ADDITION FOR BUNDLES & BITS, HOW CAN I GET IN TOUCH?
We love discovering new brands and products that would be a great fit for our gifts! We are always on the lookout for high-quality, locally-inspired items to add to our offering. Do you have something you think belongs in our collection? Send us a note at firstname.lastname@example.org. We’d love to hear from you!
WHICH FORMS OF PAYMENT DO YOU ACCEPT?
For all web transactions, we gladly accept all major credit cards via Square or PayPal. You do not need a Square or PayPal account to purchase from Bundles & Bits. For our Custom Gift Design projects, we accept all major credit cards via Square.
WHAT IS YOUR RETURN POLICY?
Due to the time and attention we take to making each gift, all orders are final sale and non-refundable. If your order arrives and you’re not satisfied, please contact us within 24 hours of arrival and we will do our best to remedy the situation.